A Quick Return Rabbit Review (July 2022)

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hasinakhatun
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A Quick Return Rabbit Review (July 2022)

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Product returns are often a nightmare for ecommerce merchants. They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. On top of this, they're often a hassle as presenting a smooth returns and refund procedure is usually far from easy.

However, it’s impossible to opt out of returns Phone Number List At least 30% of all products ordered online are returned due to damage, mismatched expectations, or a completely wrong product sent out in the first place.

However, returns don’t have to mean the end of a relationship with that customer. In fact, 92% of consumers would buy again if the return process was easy.

This is where Return Rabbit comes in. Return Rabbit is a Shopify app that allows you to streamline and customize your returns process. It’s focused on ROI, allowing you to keep as much revenue as possible and even encourage new purchases.

It’s a neat idea, so we’ll look at everything Return Rabbit has to offer in this article and review its advantages and downsides.

Let’s get started!

About Return Rabbit – How it Works
Return Rabbit review
As we just hinted at, Return Rabbit streamlines the customer's returns and refund experience.

The app was only launched in February 2022, so there aren't many online reviews yet. However, those that exist are wildly positive.

By Return Rabbit’s estimation, they've delivered 500% merchant ROI and over $1M in value.

That said, here's how Return Rabbit works. More specifically, here’s what your buyers will experience step by step:


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Customers can initiate a return with just one click on your website.
They enter their name and order number to identify the item they wish to return.
Shoppers can review your entire product catalog to find merchandise that might better suit their needs or is of equal value to the unwanted item.
At this point, your customer can choose to exchange their product for a new one rather than request a refund.
Customers select their return label method: I.e., they can print their return labels or keep them on their phones.

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Return Rabbit Review – Key Features
Return Rabbit offers a wide range of features to make the return process more manageable and lucrative. So, with that said, let's take a look at the nitty-gritty of what Return Rabbit has to offer:

Encourage Exchanges
Exchanges are often a much better solution for sellers than refunds. Refunds mean you lose the sale and the profit gained from it. Plus, you also incur shipping costs for the initial delivery and the return.

So, suppose your customers opt for product exchange instead. Although you still incur shipping costs, you don’t lose out on the product's revenue. It gets one of your products into the customer's hands, which is more likely to encourage them to buy from you again.

As we just alluded to, Return Rabbit encourages customers to opt for product exchange instead of a refund. They display your full product catalog and enable you to offer monetary incentives when customers begin the return process.
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